Welcome to Avid Keyboard Tray Company where we have an avid interest in supplying you with the finest ergonomic office products available at the lowest prices. Find more top quality ergonomic solutions at The WellBeing Store If you don't see exactly what you are looking for here, you can find many more high-quality therapeutic and ergonomic products from our partner, TheWellBeingStore. If you would like to become one of our partners, please contact us. Please feel free to call, fax, or email us with any questions or comments you may have. We look forward to helping you with your ergonomic needs. CONTACT US: Avid Company PO Box 688 St. Croix Falls, WI 54024 Toll-free Phone: 1-888-600-9611 Toll-free Fax: 1-800-618-7662 To Order: order@avidergo.com Website: www.ErgonomicStore.com For customer service: avidergo@avidergo.com NOTE: Prices and specifications are subject to change without notice. LEAD TIMES: Please allow 1-5 days for shipment. AlphaBetter desks and stools require a 1-2 week lead time. Electric height-adjustable workstations and Benchmates require a 2-3 week lead time. Printer enclosures require a 4-6 week lead time. WARRANTY: Products distributed by AVID COMPANY are covered by the manufacturers warranty. RETURNS: You must be 100% satisfied or you may return your purchase(s)in original condition and in the original packaging within 60 days for a full refund of the purchase price. After 60 days Avid reserves the right to issue a credit voucher to the account partially or in full depending on the situation. Items returned without all of the original components and packaging and/or in unsaleable condition will not be credited and the customer will have the choice of either having Avid return the items to the customer or no credit and no return. Products excluded from this guarantee: Products in the CLEARANCE ITEMS section are non-returnable. Custom orders and height adjustable furniture are non-cancelable and non-returnable. Returned goods will not be accepted without prior authorization from AVID COMPANY. Please contact Avid for return instructions prior to sending an item back. UNAUTHORIZED returns will not be accepted and will be handled at customer's expense. DAMAGE: All products are carefully packaged and inspected prior to shipment, to insure their safe arrival. Please note any visible damage with the carrier at time of delivery. FREIGHT: Orders to be delivered within the 48 contiguous United States (excludes HI, AK, Puerto Rico) will be shipped free of charge by choosing the "Free Ground" shipment method. (We will be using either UPS or Fedex for Ground shipment.) You may choose "UPS Ground" for our most economical shipping to Hawaii, Alaska, or Puerto Rico. For speedier delivery to all 50 states and Puerto Rico, choose "2nd Day Air" or "Next Day Air". Shipments to Canada, please choose "UPS Standard to Canada". For oversized shipments, APO/FPO destinations, or for a quote on a shipment method not listed, please feel free to call us at 1-888-600-9611 or email us at avidergo@avidergo.com Optional insurance is available at $1.50 per $100.00. Items lost or damaged will be replaced. A $2 handling charge applies to all orders and will appear in the Shipping line during checkout. Free Shipping offer does not apply to computer desks, printer enclosures, and height-adjustable tables. SALES TAX: Wisconsin residents add 5 1/2%. PAYMENT: We accept: VISA, MASTERCARD, AMERICAN EXPRESS cards. Your credit card statement will show a charge to "Sunway, Inc." Sorry, no COD shipments.